Terms and Conditions

Puchtours — Terms and Conditions of Sale

1. Scope of application

These trade and rental terms apply to all bookings, purchases, rentals, services and experiences provided by Puchtours.
By any form of participation, use of equipment, payment or completion of booking, the customer fully accepts these conditions.

2. Sales and Delivery

Experience tickets and order confirmations will be sent to the email address provided. Responsibility for the ticket passes to the customer upon receipt. The customer must immediately check the correctness of the received material.

Puchtours is not responsible for losses arising from the customer's lack of access to email, filtering in spam folders or incorrect information provided by the customer.

3. Prices

All prices on Puchtours.dk are stated in DKK and are inclusive of 25% VAT, unless the experience is exempt from VAT in accordance with the rules of the VAT Act.

4. Gift cards

Our gift cards are amount gift cards and can be used as a means of payment. Gift cards cannot be added together and used individually. Discount codes cannot be used when purchasing gift cards.

We reserve the right to cancel orders that violate these terms.

5. Cancellation Policy

-> If you choose to cancel

At more than 48 hours to the experience you can rebook by logging into your profile, or contacting us directly. However, some experiences have special rules for rebooking, e.g. for overnight stays and for experiences that require long preparation, and there may therefore be some exceptions.

For less than 48 hours to the experience, unfortunately, the experience cannot be rebooked/refunded. This also applies to individual participants of a booking. Be aware that the experiences often involve preparations that involve expenses that must be covered, and therefore you will not be able to get the money back for the experience.

On the day: If something unpredictable has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so they know that you are not attending anyway. Contact details can be found on the booking confirmation. Alternatively, as a rule, you are welcome to give your ticket to another side.

-> Cancellation of Puchtours

Cancellation may occur in the event of illness of staff, weather conditions or unforeseen events. New date or refund will be offered if new date cannot be found. Cancellation due to scheduling errors or too few participants will be made no later than 2 days before.

Puchtours is never responsible for the customer's consequential losses, including transport costs, accommodation, lost work profits, etc.

6. Liability, safety and insurance

6.1. Participation at your own responsibility

Participation in activities with Puch Maxi mopeds is done at the customer's own risk and risk .

This also includes driving, staying in the area, handling equipment and any type of traffic associated with the experience.

Customer bears full responsibility for:

• Own safety
• Possibly fellow passengers
• Proper use of equipment
• Compliance with traffic laws
• To be fit to drive the vehicle physically and psychologically

6.2. Personal injury, accidents and deaths

Puchtours is not liable for personal injury, accident, death or subsequent financial consequences, including:

• Treatment expenses
• Lost Labor Profits
• Lasting malaise
• Burning and pain
• Mental consequences
• Lost income
• Consequential damage

The customer is therefore strongly encouraged to have valid private accident insurance .
All mopeds are liability-insured. Liability insurance covers the moped.

Puchtours' liability is in all cases limited to what follows from the mandatory rules of Danish law. All liability is disclaimed unless Puchtours has demonstrated demonstrable gross negligence.

6.3. Mechanical Defects and Risk of Old Vehicles

Puchtours' mopeds are older mechanical vehicles where failures or downtime can occur.
The Customer accepts and acknowledges that:

• Mechanical failures may occur
• Vibrations, noises, irregularities and interruptions of operation are normal
• These conditions do not constitute a deficiency, and no compensation, compensation, or impairment may be claimed

Only in cases of substantial and documentable gross misconduct on the part of Puchtours can claims be brought.

6.4. Insurance and self-risk

All mopeds are liability-insured.

• Self-risk per damage: DKK 2,500 — always the customer's responsibility
• Insurance coverage lapses in case of alcohol per thousand ≥ 0,5

In case of loss of coverage, the customer is fully responsible for:

• All damages to third parties
• Damage to the vehicle
• Regression compensation from the insurance company
• Material damage
• Personal injury to oneself and others

6.5. Theft, vandalism and damage

In case of theft, loss or total damage, the customer is liable for compensation up to the assessed trade value: DKK 12,000 per moped

The customer must immediately: File a police report. Inform Puchtours in writing. Document the course of events.

The tenant treats the rented with ordinary pli so that the rented is maintained. The lessee is obliged to use the vehicle with the precautions required by the characteristics of the vehicle, to comply with traffic laws and to avoid any situation that could damage the vehicle or third parties. The tenant must deliver the rental in the condition described above, as far as possible. Ordinary wear and tear must be expected during use, therefore only significant damage is incurred by the tenant. By this we mean damage that affects the performance of the tenant's purpose. Damage will be photographed and subsequently charged to the tenant.

6.6. Misuse and Third Party Use

The equipment may only be used by the person who rented it.
Use by another person is considered material default and the customer is fully liable for all damages.

**6.7. Force majeure

Puchtours is not responsible for matters beyond our control, including: weather, natural conditions, crashes, illness, accidents, strikes, regulatory requirements, pandemics or third party relationships.

No compensation is provided for this.

7. Weather conditions

Safety and good conditions are top priority. Therefore, the weather can sometimes make it impossible to endure the experience. Should this happen, the experience manager at Puchtours will contact you so that you can find a new date together. Alternatively, the experience can be cancelled altogether and amounts refunded.

8. Personal data

Puchtours processes personal data in accordance with GDPR. Information is not disclosed to third parties without consent, except for matters necessary for the provision of the service or in accordance with legal requirements.

9. Cookies and log statistics

Puchtours uses cookies to optimize the website. Cookies can be deleted in browser settings. We use log statistics to analyze traffic and improve the website.

10. Limitation of Liability

Puchtours' total liability, regardless of its nature and basis, is limited to the maximum cost of the experience in question.

Puchtours can never be held responsible for:

• Indirect losses
• Consequential damage
• Operating losses
• Lost Labor Profits
• Goodwill tab
• Transportation costs
• Expected but unrealized experiences

11. Jurisdiction

Disputes arising out of these terms are dealt with under Danish law and at Puchtours' local jurisdiction.

12. Accept

When booking, paying, attending, renting or receiving equipment, the customer declares to have read and accepted all terms and conditions.

This also applies even if the customer has not actively opened the terms.

13. Contact information

Puchtours
CVR: 40931732
Email: info@puchtours.dk
Address: Hyllestedvejen 4 3630 Jægerspris